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FAQs

FAQ

How can I track the status of my order?

Once your order has been shipped, we will send you a shipping confirmation email that contains a link to track your order on the carrier's website. After clicking on the link, you'll be able to view the status of your order while it's in transit.

Can I change my order?

We understand how important your order is, and our goal is to fulfill it as quickly as possible. Regrettably, once an order has been placed, we won't be able to make any changes. Please make sure all details are correct when you confirm checkout.

How do I return or exchange an item?

If your purchase isn't right for you, we're happy to accept returns as long as the item is in its original condition (with tags attached and showing no obvious signs of wear) and is not a clearance - sale item. Please note that we do not offer direct exchanges!
Once our team has received your returned package, they will issue you an online credit note. This credit note never expires and can be used to purchase anything in our store or the size you prefer.

The item I want is out of stock. What should I do now?

We usually restock items from our latest collection within a few weeks. So, please register your email to receive restock notifications, and you won't miss out next time.

I entered the wrong shipping address. Can you help me change it?

Please contact us immediately and provide your correct address. If your order hasn't been shipped yet, we may be able to modify your shipping label accordingly. However, if your order has already been packed and/or shipped, we're sorry that we won't be able to make any changes for you.

What should I do if I receive an incorrect or defective item?

We're sorry to hear that you've received an incorrect or defective item. Please email us within 30 days of receiving your order, attaching your order number, the name/product code, pictures of the item you received, and more details about the issue.

I forgot to use my discount code. Can I still apply it?

Please contact us as soon as possible with your order number and the promo code. We'll do our best to handle it!

 

These terms of service, as well as any separate agreements we provide to you, shall be governed by and construed in accordance with the laws of the United Kingdom.

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